Refund Policy

To ensure that your package is delivered and you receive shipment within the time frame we advertise, please make sure your address is correct upon entering at checkout. If you live in a building or apartment please add your building and/or apartment number. We do not take responsibility for the incorrect information! If the package is returned non-deliverable 

We currently only offer Standard shipping.

Standard shipping has an estimated processing time of 1-10 business days depending on the items availability and stock. Shipping itself is typically between 1-4 days.

Shipping and processing times for preorder items exceeds our normal time, please note that the majority of our shoes are preorder items can take 3-4 weeks (as stated in their product description)

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier (typically USPS) to address the issue directly with them.ADollsTrap does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we might ship the items that are available first and will wait to ship the remaining items or issue you store credit if the wait time is too long.